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Frequently Asked Questions

• You refer to Thyroid Refresh as a 'Lifestyle Support Platform'. What does that mean? Think of Thyroid Refresh as a living thyroid lifestyle magazine. But can a magazine connect you with other human beings going through the same challenges? Can a magazine play a thyroid-friendly workout video for you? Can a magazine bring you into someone's kitchen and show you thyroid-friendly cooking techniques? No. But a membership site can. And 'membership site' doesn't really convey what we're all about, which is supporting your pursuit of a thyroid-healthy lifestyle, in a beautiful, magazine-quality sort of way. It's not life support, but lifestyle support and this website is the amazing platform upon which we can provide that to you. Hence, we are a lifestyle support platform : )
• Is Thyroid Refresh right for me? Thyroid Refresh is a come-as-you-are, everyone-welcome, newbie-friendly gathering place. We share info on various approaches to thyroid health, diet, and lifestyle so that you can be informed, inspired, and better able to make the best choices for your health. We believe the ultimate approach is the one that’s right for you and tailored to your bio-individual needs. We don't believe in shaming others for not adhering to one rigid approach. Thyroid Refresh and THYROID30 were designed to complement (not replace) the advice of your chosen doctor, or doctor-created thyroid program. We're here make it easier to implement their recommendations. If you are in need of medical advice, please consult with your healthcare practitioner.
• Why should I pay for online content when there is so much out there for free? In addition to providing premium, expert-written content, and curating a top-shelf user experience, Thyroid Refresh is free of advertisements. If you’ve ever been frustrated with pop-ups, banner ads, or sponsored posts, you understand the rare value of this. Our commitment enables us to stay true to our mission: to support, inform, inspire and empower thyroid patients in their quest for better health. For this reason, we ask our community for a small, reasonable fee, enabling us to continue curating and hosting this platform, and working hard to help thyroid patients thrive.
• Who is Thyroid Refresh and THYROID30 for/not for? Thyroid Refresh and THYROID30 are for: Those looking to implement lifestyle changes to feel better, Newly diagnosed people, Those who have had thyroid disease for a while and who feel like they need a tune-up, People on any diet from the standard American diet to AIP, People ready to take the next step in the long process of finding their root cause People implementing a doctor's protocols Thyroid Refresh and THYROID30 are NOT for: Those in search of medical advice, Those looking for a substitute for medical care, Those who are very sick and in need of professional medical care, Those who don't want to take ownership of their health, Those who want someone to do the work for them
• Is this website for women only, or are men welcome too? Of course men are welcome! Our audience is made up of over 90% women, so you might get the feeling we are designed with that in mind, but THYROID30 and Thyroid Refresh welcome anyone with thyroid disease, regardless of gender.
• What is THYROID30? Our flagship program turns the pursuit of a thyroid-healthy lifestyle into an online game. Over the course of 30 days, you will track all aspects of your thyroid lifestyle, empowering you to identify and make necessary changes, backed by the support of your teammates (don't worry, you can choose from a team directory and don't need to recruit players). THYROID30 takes place 4x per year (once per season). Each season's wellness adventure enables you to make a concentrated effort towards attainable and sustainable life changes based on common-core, thyroid-specific diet and lifestyle recommendations. When the 30 days ends, you can keep the inspiration flowing and lock in those healthy habits with the ongoing support of Thyroid Refresh monthly membership.
• How many times a year can I do the THYROID30 wellness adventure? There will be four challenges per year (one per season). Each one will be unique, and tailored to the season. We encourage you to participate regularly and repeatedly in THYROID30, choosing one or two specific personal goals for each. The thyroid journey is an ongoing one, and life changes are more likely to stick if you make them in small, attainable steps. That’s why we designed THYROID30 to be utilized regularly, and Thyroid Refresh membership to provide you with year-round support.
• I can’t login to my account. What should I do? Please contact us at hello@thyroidrefresh.com
• I paid but have not received my login information. What should I do? Please contact us at hello@thyroidrefresh.com
• What if I want a refund? In order to protect the privilege of our paying members and customers, we typically do not offer refunds; however, upon request and in light of extenuating circumstances, we may be able to apply any remaining balance from a canceled service, subscription, contest, or program, to a future service, subscription, contest, or program.
• How do I get in touch? Please contact us at hello@thyroidrefresh.com
• What if my question wasn’t answered in the FAQ? Please visit the Help Desk or contact us at hello@thyroidrefresh.com with any further questions/comments.